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Auto Body Shop
5721 IL 145 Road, Metropolis, IL 62960

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Frequently Asked Questions About Our Collision Repair and Auto Body Repair Services

Q: What Insurance Companies Do You Work With?

Donnie’s Body Shop works will all insurance carriers to provide collision repair and auto body repair for those who need it. We have experience with the claim process and are known to have superior service for those in Metropolis, Illinois.

Q: How Will I Get Around Without My Car?

If the repair process will be longer than you can wait and your insurance doesn’t provide you with a rental car, we may be able to schedule transportation to and from work. Ask us about this before scheduling an appointment!
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Q: How Long Does The Repair Process Take?

The process depends on the type of repairs that you need. Some may take a day, others a couple of days. After an inspection, our staff will be able to provide you with the details of your appointment, estimate, and the amount of time it will take. However, these are always subject to change, and we always inform our customers of any changes.
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Q: Who Pays For Auto Body Repair?

If your insurance provider is providing assistance, they will help you out. But first, you may be subject to paying a deductible. If you don’t have the help of insurance, the responsibility of paying the bill lands on you.

Q: What If You Discover More Damage While Working On My Car?

This is referred to as a supplement. Our auto body repair only covers what is on the estimate that we provide you with. If we find more damage, we reach out to your insurance company and secure approval for any additional work that needs to be done.

Q: What If I Am Unavailable During Your Business Hours?

That isn’t a problem, we pride ourselves on being able to work around all of our customer’s schedules. We have an after-hours key-drop box. Drop off your vehicle and keys, and we can start our work the following day.
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Q: Do You Provide Rental Cars?

Your insurance company is where you’ll be able to receive a rental car, if applicable. However, we can communicate that with your insurance company and find out for you.
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Q: What Warranties Do You Offer?

We offer lifetime warranty coverage for labor, parts, and repairs.

Q: Should I Schedule An Appointment For An Estimate?

An appointment for an estimate isn’t necessary because no actual work will be done. However, if you would like to schedule an appointment because it is more convenient for you, feel free to do so.

Q: How Accurate Will The Estimate Be?

For the most part, the estimate will cover the price you’ll have to pay for any repair service we provide. The only reason the estimate will change is if we identify further damage or repair work needed. However, before we work on it, we will inform you and only proceed upon your approval.

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Walk-in's Welcome

We Utilize Car-O-Liner Full-Frame & Uni-Body Auto Repairs

These are the Best Equipment That’s Out There

We are the only Climate Controlled Collision Repair Shop with a Heated Paint Booth in Massac County


With our help, we can put that accident far behind you. Dents, scratches, and even extensive auto body damage, you can trust us with all your collision repair needs.

Hail Damage

When hail strikes, there are two things we tend to think about: protecting our roofs and vehicles. When you need repair for hail damage – visit our experienced mechanics.

Insurance Claim

When you have an insurance claim, visit our auto body repair shop for collision repair, fender benders, or hail damage. We can speak with your insurance provider.


Whether it is a touch up paint job or you are wanting a new color, we have a team of professionals that are well trained & well experienced with automotive painting.

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